IP ART Studio offers returns on all full price merchandise within 14 days of your order date. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
To start a return, you can contact us at email@example.com, please ensure to include your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Note, that return shipping fee and restocking fee is associated with returns and exchanges.
Once your return is prepared, you can send package. Please allow up to 7 business days for your return to be inspected and processed. Delivery dates may vary depending where you are shipping from.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you opt in to use Route you can resolve the issue directly with them.
Exceptions / non-returnable items
IP ART Studio has the right to refuse returns. If you are outside our 14 day return period, you have altered the artwork
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.